Shipping Policy
At RV TRADERS, we are committed to providing reliable, safe, and timely delivery of products related to electricity, water, gas, plumbing, installation materials, utility distribution items, tools, fittings, accessories, and other related products. This Shipping Policy explains how orders are processed, packed, dispatched, delivered, and handled after purchase through our website, phone, WhatsApp, email, quotation, invoice, or any other approved business channel.
By placing an order with RV TRADERS, the customer agrees to the shipping terms mentioned in this policy. Customers are requested to read this policy carefully before confirming any order.
1. Domestic Shipping Only
RV TRADERS currently provides shipping and delivery services within India only. We do not provide international shipping, international courier, international export delivery, or delivery outside India. Any order requiring delivery outside India will not be accepted or processed for shipment.
Our delivery services may be available across selected cities, towns, districts, and states in India depending on product type, delivery location, courier availability, transportation feasibility, order quantity, serviceability, and business approval. For certain heavy, bulky, fragile, technical, or project-specific products, delivery may be limited to specific locations or may require special transport arrangements.
2. Order Processing
Once a customer places an order or confirms a quotation, RV TRADERS will begin processing the order after payment confirmation or as per agreed payment terms. Order processing includes checking product availability, confirming quantity, verifying delivery address, preparing invoice, packing the product, arranging dispatch, and coordinating with delivery partners or transport services.
Orders are generally processed during working days and working hours. Orders received on Sundays, public holidays, after business hours, or during business closure periods may be processed on the next working day. Processing time may vary depending on product availability, order size, payment status, stock location, packaging requirement, and internal verification.
3. Delivery Timelines
Estimated delivery timelines will depend on the delivery location, product category, stock availability, courier or transport service, weather conditions, traffic, local restrictions, and other operational factors. Local deliveries may be completed faster, while outstation deliveries may take additional time.
Standard delivery timelines may generally range from 2 to 10 working days depending on the location and product type. However, these timelines are only estimates and should not be considered a guaranteed delivery commitment unless confirmed in writing by RV TRADERS for a specific order.
For bulk orders, project orders, commercial orders, industrial materials, large-size pipes, cable rolls, panels, pumps, gas-related items, or special-order products, delivery timelines may be longer due to sourcing, packaging, loading, transportation, and site coordination requirements.
4. Shipping Charges
Shipping charges may vary depending on product weight, product size, delivery location, order value, transport method, packaging requirement, courier charges, loading or unloading needs, and delivery distance. Shipping charges may be shown at checkout, mentioned in the quotation, added to the invoice, or communicated separately before order confirmation.
In some cases, free delivery may be offered for selected products, selected locations, bulk orders, promotional offers, or minimum order values. Free delivery, if offered, will apply only under the conditions specifically mentioned by RV TRADERS.
Additional charges may apply for express delivery, remote location delivery, heavy material transport, special packaging, loading, unloading, site delivery, multiple delivery attempts, wrong address delivery, re-delivery, or customer-requested changes after dispatch.
5. Product Packaging
RV TRADERS makes reasonable efforts to pack products safely before dispatch. Electrical products, water supply products, gas utility products, plumbing items, tools, fittings, meters, valves, switches, cables, pipes, and other materials are packed according to product type and handling requirements.
However, some products may be shipped in manufacturer packaging, supplier packaging, loose trade packaging, bundle packaging, carton packaging, or transport-safe packaging depending on product nature and order quantity. Customers are advised to inspect the package at the time of delivery before accepting it.
6. Delivery Address and Customer Information
Customers are responsible for providing complete and accurate delivery details, including name, mobile number, alternate phone number, full address, landmark, city, state, PIN code, GST details if applicable, and any specific delivery instructions. RV TRADERS will not be responsible for delays, failed delivery, wrong delivery, or additional charges caused by incorrect, incomplete, or unreachable customer information.
If the customer wants to change the delivery address after placing the order, they must contact RV TRADERS as soon as possible. Address changes may not be possible once the order has been packed, dispatched, handed over to courier, or loaded for transport. Any additional cost due to address change may be charged to the customer.
7. Delivery Attempts and Failed Delivery
Courier or delivery partners may attempt delivery according to their standard process. If the customer is unavailable, phone is unreachable, address is incorrect, site is closed, entry is denied, or delivery cannot be completed due to customer-side reasons, the order may be delayed, returned, or marked as failed delivery.
In case of failed delivery due to customer-side reasons, re-delivery charges, return shipping charges, storage charges, or additional transport charges may apply. RV TRADERS will not be responsible for delivery failure caused by incorrect address, customer unavailability, refused delivery, lack of access, or missing permissions at the delivery location.
8. Inspection at Delivery
Customers are requested to inspect the product package at the time of delivery. If the package appears damaged, opened, wet, torn, crushed, tampered, or incomplete, the customer should take clear photos or videos before accepting the delivery and immediately inform RV TRADERS.
For technical products, electrical goods, plumbing items, gas fittings, valves, meters, pipes, panels, and tools, customers should verify product quantity and visible condition before installation or use. Once a product is installed, used, cut, modified, or fitted, return or replacement eligibility may be limited according to our Refund & Returns Policy.
9. Damaged, Missing, or Incorrect Products
If the customer receives a damaged, missing, or incorrect product, the issue must be reported to RV TRADERS within 48 hours of delivery. The customer must share the invoice number, product name, delivery date, clear photos, videos, package images, and issue details for verification.
After reviewing the complaint, RV TRADERS may provide a suitable resolution such as replacement, missing item dispatch, repair support, refund, credit adjustment, or claim support depending on the situation and eligibility. Claims reported after the allowed period may not be accepted.
10. Partial Shipments
For large orders, bulk purchases, project materials, or multi-category orders, RV TRADERS may dispatch products in multiple shipments depending on stock availability, packaging type, transport convenience, and product category. In such cases, customers may receive different products on different dates.
Partial shipment does not mean that the remaining order has been cancelled. RV TRADERS will coordinate with the customer regarding balance items, expected dispatch, and delivery status.
11. Bulk Orders and Project Deliveries
Bulk orders, commercial orders, contractor orders, industrial orders, and project-based material deliveries may require special shipping arrangements. Products such as pipes, panels, heavy pumps, cable rolls, bulk fittings, large valves, gas pipeline materials, and distribution materials may require dedicated transport, loading support, unloading support, or site-level coordination.
The customer must ensure proper site access, unloading space, manpower if required, permissions, and safe receiving arrangements. Any extra cost for loading, unloading, waiting time, local permits, entry charges, crane support, labor, or site handling may be charged separately unless included in the quotation.
12. Service-Related Visits and Material Delivery
For services such as home electrical installation, plumbing installation, gas pipeline installation, maintenance, inspection, repair, or site support, materials may be delivered before or during the service visit depending on the requirement. Service visit timelines and product delivery timelines may be separate unless specifically confirmed together.
Customers must ensure that the service location is accessible, safe, and ready for work. If delivery or service cannot be completed due to site restrictions, missing permissions, unsafe conditions, incorrect information, or customer unavailability, additional visit or transport charges may apply.
13. Delivery Delays
RV TRADERS aims to deliver products within the estimated timeline, but delays may occur due to courier issues, transport delays, weather conditions, strikes, traffic, stock delays, supplier delays, public holidays, natural events, government restrictions, technical issues, payment delays, incorrect address, or other circumstances beyond our control.
RV TRADERS shall not be liable for indirect loss, business loss, project delay, labor loss, profit loss, or inconvenience caused by reasonable shipping delays. Customers are advised to place orders in advance for urgent projects or installation schedules.
14. Tracking and Delivery Updates
Where tracking details are available, RV TRADERS may share courier tracking information, transport details, delivery partner contact, or estimated delivery updates with the customer through phone, SMS, WhatsApp, email, or website communication. Tracking availability may depend on the courier, transport partner, order type, and delivery location.
For local deliveries, direct transport, or project material dispatch, standard courier tracking may not always be available. In such cases, RV TRADERS will provide updates through customer support communication whenever possible.
15. Risk and Ownership
Ownership of the product may transfer to the customer after full payment and delivery, unless otherwise agreed in writing. Risk of damage or loss may transfer to the customer after successful delivery, product handover, or customer acceptance.
If the customer arranges their own pickup, courier, driver, transport vehicle, or third-party delivery person, RV TRADERS will not be responsible for loss, damage, delay, or mishandling after the product is handed over to the customer’s authorized person or transporter.
16. Store Pickup or Self Pickup
Where available, RV TRADERS may allow customers to collect products directly from our business location, warehouse, store, or agreed pickup point. Customers must collect the order within the agreed time and carry invoice details, payment confirmation, and identification if required.
Once the product is handed over during self pickup, the customer should inspect the product immediately. RV TRADERS will not be responsible for damage caused after customer pickup or third-party transportation arranged by the customer.
17. Non-Deliverable Locations
RV TRADERS reserves the right to reject or cancel delivery to locations that are not serviceable, unsafe, restricted, remote, difficult to access, or commercially impractical for delivery. If an order is cancelled due to non-serviceable delivery location, any eligible amount paid by the customer will be refunded after applicable deductions, if any.
18. No International Shipping
RV TRADERS does not offer international shipping under any circumstances through this website. We do not ship products outside India and do not accept responsibility for customs, export documentation, international courier, overseas delivery, foreign taxes, import duty, or international logistics. Customers requiring delivery outside India should not place orders through our website.
Customers are requested to include their invoice number, order details, product name, delivery address, contact number, and issue details for faster assistance.
19. Policy Updates
RV TRADERS reserves the right to update, modify, or revise this Shipping Policy at any time without prior notice. The updated policy will be posted on our website. Continued use of our website, products, or services after policy changes means the customer accepts the revised Shipping Policy.